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My Account

 

How do I create an account?

 

Click the My Account link here or at the top left hand side of our site and click the Create an Account button. Fill in all of the required information on the form and click the Create Account button.

 

How do I edit my account information?

 

Click the My Account link here or at the top left hand side of our site and sign in. On the account welcome screen, select Account Information, Address Book or Account Dashboard to add or modify your account information.

 

I forgot my password.

 

Click the My Account link here or at the top left hand side of our site and sign in. Click the 'Forgot Your Password?' link next to the Login button and provide the email address associated with your account. Instructions for resetting your password will be emailed to that address.

 

My Order

 

How do I place an order?

 

Click on the Catalog link here or at the top of our site then choose the product categories. Click on the product image if you want to buy the product or see more details. Select your size and quantity, then click on the Add to Cart button. Your shopping cart is displayed at the right hand side of the screen. To place your order, please click on the Checkout button.

 

Can I place an order if I do not have an account?

 

No, you cannot place an order if you do not have an account. Please see the section how do I create an account?

 

Payment information

 

What are my payment choices?

 

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.

For your convenience, you can order online easily and pay via the following methods:

-          Credit Card: Online orders are payable on our secured server with Visa & Master Card.

-          Paypal: During checkout, please select the Paypal payment option and you will be redirected to a Paypal page to complete your payment.

 

All payments are processed through a secured server and no one will ever access your payment information as we don't store any credit cards informations.

 

Shipping information

 

When will my order ship?

 

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the My Account link here or at the top left hand side of our site to track the status of your order. You will receive a shipment confirmation via email when your order has shipped and tracking information within 24-48 hours of shipment.

 

How much is my shipping?

 

Shipping is automatically calculated prior to submitting your payment information, and is based on several factors including the items ordered and the shipping method selected.

 

Please see our shipping policy for additional information.

 

Do you ship to my country?

 

To see if we currently ship to your country, add an item to your cart, view the cart and click the Checkout button. On the address entry page, you can view the list of countries we currently ship to. If your country is not in the drop down menu of available countries, unfortunately, we cannot ship to your country at this time.

 

When will my order be shipped and what are my shipping charges?

 

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

 

For more info, please check our shipping policy.

 

Do I have to pay for duties and taxes?

 

Depending on your location, Import Duties and Taxes may be charged by your local customs authorities. Please consult your local customs office for more details about your country's duties and taxes.  If these charges are not paid at the arrival of the orders, all packages will automatically be returned to our warehouse.

 

VENUM will not in any case:

- Be responsible for these related costs.

- Refund a customer that would have refused to pay for these related costs.

 

Please see below the list of the countries concerned:

Dom-Tom (France), Büsingen and Helgoland (Germany), Faroe Islands (Denmark),  The Canary Islands, Ceuta, Melilla (Spain), Aland Islands (Finland), Mount Athos (Greece), Campione d'Italia, Livigno, San Marin and the Vatican (Italy), Jersey, Guernesey et Isle of Man (The United Kingdom) and Andorra.

 

Return a product

 

Please see our return policy for complete information.

 

What is your return policy?

 

We are proud to accept any product in resalable condition for up to 30 days from the date of shipment - without any restocking fees. You may either receive store credit or a refund, less shipping. We will refund shipping only if we made a mistake when sending your order (i.e. we sent a different style or size than what you actually ordered). In this specific case, please contact customer service support for acceptance, prior to returning the goods. If not, we will not provide free return.
We will accept exchanges on uniforms, apparel, gear & equipment* only under the following conditions:

 

-          Items must be in the original packaging

-          Items must be clean and free from wear

-          Items must be unwashed

 

We do not accept exchange or return on customer specifically designed products (specific embroidery on GI’s or belts for example)

Any item returned that does not meet the above criteria, will not be eligible for exchange (i.e. dirty, smell of cigarette smoke or detergent, covered in animal dander or deodorant marks, have visible signs of wear, etc). *For your protection, undergarments, swim suits, mouth guards, protective cups, socks, compression shorts, and supplements cannot be returned, even if they are new.

 

How do I return my product?

 

To return an item, please do the following:

Email our customer service department at [email protected] and ask for a Return Merchandise Authorization (RMA) number. This number is required for all returned merchandise; without one, there may be a long delay in processing your return. Your email must contain the following information:

-          Your order number

-          Name order placed under (very important) and address

-          A telephone number where you can be reached during business hours

-          The item you would like to return

-          A detailed description of the problem

-          A request for either an exchange or a refund

 

Once you receive your RMA number, please store it for future reference.

 

Pack the item in its original packaging with all instructions, tags, warranty cards, and any attachments. Write the RMA number on the outside of the box. Ship the item via insured ground service. You will be responsible for all return shipping charges.

 

All returns or exchanges will be at the discretion of Venumfight.com.